Taxes
Sales tax is charged for California residents.
Shipping
We believe in delivering your order to you as quickly as possible and at a reasonable price. Since we manufacture each transfer when an order is received, orders typically take 1 – 4 business days to process (bulk orders may take longer). Transit times depend on the shipping method of your choice. You have options using the US Postal Service (USPS). Once your order has been shipped we will provide you with a tracking number, if chosen. We are not responsible for any delays or losses by the shipping carrier. Shipping rates vary based on the weight and size of your order and will automatically be added to your order total.
NOTE: Choosing Priority Express mail will not impact the time it takes for us to process/manufacture your order. It will only shorten the time it takes for USPS to deliver your order once they have received it from us.
Loss Risk
Loss Risk and title for all orders pass to the customer upon our delivery to the shipping carrier. During the checkout process, we offer different methods of USPS shipping some of which include tracking. Please understand we have no control over shipping carriers, therefore we cannot be responsible for any delays or losses by the shipping carrier. An email with tracking information will be mailed to you as soon as your package is handed over to the shipping carrier, if you selected an option with tracking. If you do not receive this information, please send us an email and we will reply with the tracking information. Please follow up directly with the appropriate shipping carrier to get detailed status of the delivery of your package.
Shipments Unable to Deliver
If for any reason, a package is not deliverable by the shipping carrier, it will be considered abandoned. If the package is returned to us, we will make every reasonable effort to contact you for a revised shipping address. If we cannot reach you, we will refund you 85% of the cost of the items (excluding the cost of any custom items, the initial cost of shipping, and any associated fees charged to us to have the items returned to us). A 15% restocking fee will be retained. If we do receive a revised shipping address from you, we will then reship to the revised address after receiving payment for the additional cost of reshipping. If the package is NOT returned to us, you will be responsible for all charges related to the abandoned package including the cost of the merchandise.
Order Cancellations
We encourage our customers to double check their orders before placing and confirming them. We create each product to order. If an order needs to be cancelled, 85% of the total charge for NON-CUSTOM merchandise, plus any shipping and tax amounts will be refunded. A restocking fee of 15% will be retained. Custom merchandise is non-refundable. Any orders that have already been shipped cannot be cancelled.
Material
We are never out of stock of any of our transfers since we make them ourselves. However, there may be rare times when we run out of the materials needed to create the transfers, such as specific colors. Also, there may be times when a product that we do not manufacture ourselves becomes out of stock or even discontinued, such as apparel. We will make every reasonable effort to contact you if this occurs. Unless your item is discontinued, we will place it on back order. You also have the option to substitute another item of equal or lesser value or receive a full refund.
Order Errors and Defective Merchandise
We pride ourselves on offering the highest quality merchandise and fulfilling customer orders accurately. All orders are inspected several times prior to shipment to guarantee that the order meets our high quality control standards. Should you notice any errors or defects with the items in your order, you must notify customer service within 48 hours of receipt of the shipment. We reserve the right to rectify the error within a reasonable time frame.
We provide detailed application instructions on our site. The responsibility for the application of our transfers and decals lies with customer/purchaser. We will not be liable for any issues that may arise during and after the application process for any transfers, apparel, or items transfers are applied to.
Returns and Exchanges
Custom products are created to order and therefore are not eligible for refunds. Please do not return any custom products as you will not be given a refund.
Product Descriptions and Representations
Product descriptions and representations on spangletransfersetc.com are as accurate as possible. However, we do not guarantee that the product descriptions are complete or free from errors.
Please be aware that the colors you see on your computer screen may not accurately reflect the actual colors in the product due to varying display qualities and settings.
Please contact us if you have any questions or concerns with product descriptions and representations.
We will not be held liable for typographical errors related to pricing and reserve the right to inform you of the corrected information prior to processing your order.
Privacy and Security Policy
Spangle Transfers Etc. believes that all customer information collected is of the utmost importance. We use current industry-standard SSL encryption to transmit your credit card information securely over the internet. Any and all information you supply to us will be held strictly confidential and used by us only for the intended business purpose. We will not voluntarily give out nor sell your information to other companies or media services. We will release account and other personal information only when release is mandated by law.
Licensed, Trademarked or Patented Designs
In ordering transfers, you the customer, in consideration and recognition of the valuable services provided you by Spangle Transfers, Etc., represent that all materials used in making the product will not cause the violation of any law, rule, judicial decision, regulation, franchise or similar agreements, informal or formal, oral or written relating to trademarks, ordinance, or copyrights service marks, etc. A customer also represents that by commissioning the seller to produce the item, they have the full authority to purchase and to grant the rights to the seller to fabricate, manufacture, and to sell any design or product that is created. The customer agrees to indemnify and hold the seller harmless from and against any infringement actions, fees, fines, penalties, losses, damages or assessments including attorney fees that are incurred by the seller to produce and sell any design or product that is created. We reserve the right to refuse production of any design we deem questionable or distasteful.
Disclaimer of Warranties and Limitation of Liabilities:
To the extent permissible by applicable law, Spangle Transfers, Etc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Spangle Transfers, Etc. does not warrant that this site, its servers or email, are free of viruses or other harmful components. Neither Spangle Transfers Etc. nor any other party involved in creating, producing, or delivering this website shall be held liable for any direct, indirect, special, incidental, consequential or punitive damages arising out of, or in connection with, the use of, or inability to use of, or access to, this website, or the products offered on this website. All information offered by Spangle Transfers, Etc. is to be used for informational purposes only. The information, content, materials, products and prices included on this site are subject to change without notice.
Acceptance of Terms and Conditions:
By accessing, browsing and/or using this web site, you acknowledge that you have read, understand and agree to be bound by these terms and conditions, including our Returns and Exchanges Policy, and you agree to comply with all applicable laws and regulations.
If you disagree with any of our terms and conditions, please do not use this website.